Shipping Policy
1. Processing Time
All orders are processed within 1-2 business days after your order. Orders are not processed or shipped on weekends or holidays. You will receive an email confirmation with your order details and tracking information once your order has shipped.
2. Shipping Rates and Delivery Estimates
Shipping cost is calculated at checkout based on your delivery address and chosen shipping method. We offer the following shipping options:
Standard Shipping (3-7 business days within Sweden)
Express Shipping (1-3 business days within Sweden)
International Shipping (delivery times vary by destination)
Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control, such as customs processing for international orders.
3. Free Shipping
We offer free standard shipping on orders over a certain amount within Sweden. The qualifying purchase amount will be displayed at checkout.
4. International Shipping
We ship worldwide. Please be aware that international shipments may be subject to additional taxes, duties, or customs fees, which are the responsibility of the customer. Delivery times for international orders vary by destination.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email, which you can use to monitor the status of your delivery. If you experience any issues with tracking your order, please contact our customer service for assistance.
6. Delivery Address
Please ensure your delivery address is correct at the time of purchase. We are not responsible for orders shipped to incorrect or incomplete addresses. If you realize there is an error in your address, please contact us immediately so we can attempt to correct it before the order ships.
7. Delayed or Lost Packages
While we strive to ensure timely delivery, delays can occasionally occur due to factors beyond our control (e.g., weather conditions, carrier delays). If your package is significantly delayed or lost, please contact us, and we will work with the carrier to resolve the issue.
8. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of receiving the package. We will arrange for a replacement or refund, if applicable, and may require photographic evidence of the damage.
9. Returns and Exchanges
For information on returning items, please refer to our Returns Policy. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
10. Contact Information
If you have any questions or concerns regarding your shipment, please contact our customer service at [your email address] or through our website's contact form. We are here to help!